Network Hardware Resale has become the largest alternate source for pre-owned and refurbished networking equipment by offering a wide range of products, outstanding customer service and industry-leading warranties. Our inventory of pre-owned equipment includes leading vendors such as Cisco, Juniper, Alcatel-Lucent and Extreme and every item we sell is rigorously tested and includes a standard, one-year warranty. We also are an authorized reseller for new equipment from Force10 Networks including Force10’s complete line of new, high-performance switching technologies.

NHR has sold pre-owned equipment to more than 10,000 organizations, spanning Global 1000 enterprises, small- and mid-sized businesses, telecommunications service providers, financial institutions, government entities, educational institutions and healthcare organizations. Worldwide, NHR’s largest vertical segments are telecommunications and technology integrators. Most of the equipment, including deployments in carrier networks where uptime is essential, is used in production environments. While some organizations buy equipment from NHR for sparing, testing and disaster recovery applications, the majority use the equipment to support front-line service and network expansions. In fact, a recent survey of 400 NHR customers found that almost 80 percent of purchases were for production network use followed by 66 percent implemented for network expansion projects.

NHR considers all equipment its sells as “pre-owned,” meaning originally it was sold by the manufacturer or an authorized reseller and now is being resold. Some of our inventory is used and some equipment has been resold without being used. All NHR’s used equipment has undergone full inspection, cleaning, testing and reconditioning to return the equipment to as close to original condition as possible. In some cases, equipment requires minor repairs or cosmetic improvement, and is then designated as “refurbished” Our goal is to return equipment to “like new” condition while offering exceptional savings of between 50 and 90 percent off manufacturers’ list prices.

Equipment that is called “new-surplus” has never been used and it may also be described in terms of the condition of its packaging. Equipment that is “new/open box” can range in condition from mint to two or more years old and already resold multiple times, but it has never been used. “New/in box” typically denotes the product is from the OEM’s distribution channel with its original tape unopened. In either of these cases, NHR opens the boxes to verify the contents and ensure equipment meets specifications. As NHR does not sell any new products, both of these instances would be considered “pre-owned” in our vernacular.

Today, almost any kind of networking equipment can be found for sale on the secondary market. NHR’s inventory is typically driven by current market demand, so the company aggressively pursues the top 100-to-200 products in order to provide customers with the most popular Cisco routers and other leading network equipment within 24-to-48 hours. With its extensive resources and contacts throughout many vertical markets, NHR is typically able to deliver even specialized or hard-to-find items within five to seven days.

NHR has more than $200 million (list price value) in inventory—by far the most in the secondary market. Having such a wide range of networking equipment on hand helps NHR remain exceptionally responsive to its customers. The company maintains a database of more than 2,000 resources globally along with state-of-the-art databases for tracking all of our inventory worldwide. As a result, NHR typically has the most popular as well as hard-to-find networking items available and ready to ship within 24-to-48 hours.

NHR gets most of its equipment from the same companies that are also its customers. When a company upgrades its network, cancels a project or closes a location, NHR will buy its surplus networking equipment or take it as credit toward a purchase. We also source equipment from systems integrators who may purchase gear for a client only to see the project cancelled or changed, as well as other used equipment resellers.

In June 2004, NHR led the secondary market by introducing the first, standard one-year, overnight replacement warranty on every equipment purchase. In doing so, NHR provides the terms and services most desired by Global 1000 organizations while surpassing the warranty terms offered by many OEMs and other secondary network equipment vendors. We also offer extended warranties.

NHR’s maintenance program, NetSure, gives IT professionals the ability to select the level of support that makes technical and financial sense for network core, access and distribution layers, as well as remote offices.  NetSure provides 24x7x365 technical support by Cisco-certified technicians and guaranteed next-day advanced replacement of failed equipment at savings of up to 90 percent off manufacturer maintenance programs.

The key benefits are substantial savings and expedited delivery. Companies buying pre-owned networking equipment can save as much as 90 percent off manufacturers’ list prices. When dealing with NHR, another clear benefit is being able to receive expedited product shipments. In a time when OEMs may take 10 to 80 days to fulfill orders, NHR can ship overnight if the product is in stock.

There is counterfeit networking equipment in the market, particularly with dominate brands like Cisco, but NHR has seen counterfeiting decrease in recent years. In the 2001-2002 timeframe we saw much more counterfeit on the market, but efforts of manufacturers, law enforcement and secondary market resellers have significantly reduced those trafficking in these products. Today the most commonly counterfeited items are lower-value modules like PIX cards and GBICs. In the effort to eradicate counterfeit equipment, NHR has a Counterfeit Abatement Program.  CAP includes a strict methodology for identifying suspect equipment, quarantining it for detailed inspection, documenting evolving counterfeiting techniques and maintaining a comprehensive knowledgebase used by NHR quality technicians globally to ensure that all NHR equipment is authentic and meets factory specifications.  To help fight this battle industry-wide, NHR is a founding member of UNEDA (the Used Networking Equipment Dealer Association.) Part of this organization’s charter is to help ensure that counterfeit detection practices are shared among all the 300+ members. Awareness among resellers and customers is the best way to fight counterfeiters.